Customer Care
Purchasing Online
How do I purchase your heated clothing online?
Purchasing our products online is a very safe and simple process. Simply choose the item from our homepage, then click the "add to cart" button on the product page. You will then be forwarded to our shopping cart where you can choose size and quantity. Then simply click on the "checkout" button and fill out your details on our secure checkout page, and then press the "submit order" button to finalize your purchase.
Can I Order By Phone?
Yes, you can call our store on +61 3 5752 2336 and order our products by phone. Our customer care staff are available anytime between 9am - 5pm Mon to Sat EST (Australia), and we’d love to hear from you.
100% Money Back Guarantee
What is your return policy?
We ensure that all our products are of the highest quality, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully. If an item is damaged please contact our customer care consultants at +61 3 5752 2336 for a return authorization within 7 days of receipt of your order. All returns must be approved by our customer-care department.
How long before I receive my refund?
All refunds are processed upon inspection of items. Once your returned items have been processed, a 100% refund credit should post to your credit card within three-to-five business days.
Shipping
How is shipping calculated?
All shipping Australia wide is FREE of charge.
Do you ship internationally?
At this time, we do not ship outside the Australia. However, we would like to recommend two fantastic international sites. They are sure to have the perfect heated clothing for all of our UK and US motorcyclists & adventure sports enthusiasts!
UK customers, please visit: http://www.exo2.co.uk/index.html
US customers, please visit: http://www.exo2theheatinside.com/
